Effective October 29, 2026
Bucktooth Handyman Co. (“Bucktooth,” “we,” “us”) respects your privacy. This policy explains what information we collect through this website, why we collect it, and what choices you have.
Information you give us
We collect the information you enter into the forms on this website.
Contact form. Your name, email address, telephone number, and a description of what you need help with. You may also tell us how you heard about us, which is optional.
Newsletter sign-up. The details you enter on the sign-up form, such as your email address. We add you to the list only after you confirm your sign-up from the email we send you.
Dump trailer rental request. Your name, email address, telephone number, the delivery address where you want the trailer placed, the dates you are requesting, a description of what you are clearing out, and information about where and on what surface the trailer will sit. You may also attach photographs of the delivery area and tell us how you heard about us. Both are optional.
We ask for a delivery address so we can confirm the location is in our service area and plan a safe placement. We ask for photographs for the same reason.
If you call, text, or email us instead, we keep the information you give us in that message.
Housecall Pro
Booking an estimate is handled by Housecall Pro, a scheduling and business management service. It opens a page hosted by Housecall Pro, so you leave our website to complete it. The information you enter there — including your name, contact information, service address, appointment details, and any photographs you attach — is collected and stored by Housecall Pro on our behalf, under Housecall Pro’s own privacy practices.
We also use Housecall Pro to manage jobs, customer records, and invoices for the work we do, including trailer rentals, and to send the text messages described below.
If your property is in our extended service area, an $85 trip charge is collected when you book an estimate. Payment card details are handled by Housecall Pro and its payment processor. We do not receive or store your full card number.
Photographs you send us
Photographs you attach to a trailer rental request may show your driveway, yard, gate, house, or whatever else is in the frame. They are received by the form software on our website and shared with the people and internal tools we use to review and schedule rentals. We use them only to plan and carry out the work you asked about. We do not publish them, and we do not share them outside the people working on your project.
Dump trailer rental agreements and payments
Before delivery, we send you a personal link to sign the rental agreement online. When you sign, we record your typed legal name, your drawn signature, your consent to sign electronically, the date and time you signed, your IP address and browser details, and a digital fingerprint of the agreement text. We keep this record with the signed agreement as proof of what was agreed, and we email you a copy.
Trailer rental payments are processed by Stripe. You enter your card on a page hosted by Stripe, and Stripe stores it. Your card details never pass through our website, and we see only the card brand and last four digits. Stripe may also use payment information to prevent fraud, under its own privacy policy.
The day before delivery, we place a $500 authorization hold on the saved card. A hold reserves the amount but is not a charge. After the rental, we charge the rental fee and any documented additional amounts described in the rental agreement, and release the rest of the hold. If amounts owed under the agreement exceed $500, we charge the saved card for the difference. If a rental is cancelled before delivery, we release the hold. Your bank decides how quickly a released hold disappears from your account.
Photographs we take
We photograph completed projects for our portfolio and use them on our website and social media. We do not publish photographs showing house numbers, street signs, mail, or anything else that identifies a customer’s address, and we do not publish photographs of identifiable people without their permission.
We use third-party AI tools to help sort our project photographs and draft social media posts from them. Location data is removed from photographs before they are sent, and we do not send customer names.
Information collected automatically
Our web host and security software record standard technical information including IP address, browser type, device type, pages visited, and the date and time of your visit. This information is used to operate and protect the website.
When you visit this site, Google Analytics records which pages you view, your approximate location, the type of device and browser you use, and how you arrived at the site.
The Meta pixel records that you visited and what you did here, such as submitting an estimate request, so we can measure whether our ads on Facebook and Instagram are working. You can turn both off — see Your choices about tracking below.
Our forms use Cloudflare Turnstile to check that a visitor is a person and not an automated program. Turnstile looks at signals from your browser and device to make that check. Cloudflare processes this information under its own privacy policy.
During your visit, we note how you found us (for example a Google ad or a Facebook post) so we know which ads and posts work. This isn’t stored after you close the tab.
How we use your information
We use the information you provide to respond to your inquiry, prepare and deliver estimates, schedule and perform work, communicate with you about your project, and improve our website and services.
We do not sell your personal information. We do not share it with third parties for their own marketing purposes, apart from the analytics and advertising tools described under Information collected automatically.
Text Messages (SMS)
If you sign up at bucktoothhandyman.com/text-updates/, we text you appointment updates from (423) 583-8151. We do not send marketing texts. Full details are in our SMS Terms.
- (423) 583-8151: appointment updates for customers who sign up at bucktoothhandyman.com/text-updates/, such as confirmations, reminders, arrival times and schedule changes.
- Our scheduling software, Housecall Pro, may also send booking texts from (423) 583-8108 under its own terms.
For our texts:
- Mobile numbers and text opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes.
- We share your number only with the service providers that deliver our messages (for example, our texting provider), and only so they can send them.
- Message frequency varies by appointment. Message and data rates may apply.
- Reply STOP at any time to stop texts. You’ll get one confirmation text and no more after that. Reply HELP for help, or call (423) 582-7730 or email info@bucktoothhandyman.com.
- If you opt out, we’ll still email you about your appointment.
Newsletter
If you sign up for our newsletter, we email you to confirm first, and you are added only after you confirm. We send newsletter email only to people who signed up. Every newsletter includes a link to unsubscribe. The list is stored on our website, and newsletters are sent through our email provider.
Service providers
We use third-party services to operate this website and our business. These include our website host; a website security service; Cloudflare, which provides the bot check on our forms; the form and email software that runs on our website; our email provider, which delivers the email our website sends and holds the messages we receive; Housecall Pro, which handles estimate booking, scheduling, project management, invoices, and our text messages; Stripe, which processes trailer rental payments; cloud storage services, which store signed rental agreements, project photographs, and backups of our website; our accounting software, which keeps invoices and payment records; team messaging and workflow automation software, which route requests and messages to our team; and third-party AI tools, which help us sort project photographs and draft social media posts. These providers receive only the information necessary to perform their function and are not permitted to use it for their own purposes.
Google and Meta are different. The analytics and advertising tools described above send information to those companies, and they may use it for their own purposes, including improving their advertising systems. Their own privacy policies govern what they do with it.
Cookies
This website uses cookies necessary for the site to function and to improve performance, including caching and security. You can control cookies through your browser settings; disabling them may affect how the site works.
Your choices about tracking
This site uses Google Analytics 4 and the Meta pixel. Google Analytics tells us how many people visit the site and which pages they read. The Meta pixel lets us see whether ads we run on Facebook or Instagram bring people here. Neither tool tells us who you are by name.
You can turn both off. These settings live with Google and Meta, not with us, so they apply across every site you visit, not only this one.
Google Analytics. Install Google’s official opt-out add-on: https://tools.google.com/dlpage/gaoptout. It stops the Google Analytics code that runs on websites from sharing information about your visit with Google Analytics. The setting is per browser, so installing it in one browser does not cover another browser or your phone.
Meta. In the Facebook or Instagram app, go to Settings, then Accounts Center, then Your information and permissions, then Your activity off Meta technologies. From there you can disconnect past activity and turn off future activity. Meta explains these settings at https://www.meta.com/help/accounts-center/841741830388205/.
Advertising companies generally. The Digital Advertising Alliance’s WebChoices tool covers many advertising companies at once: https://optout.aboutads.info/. For mobile apps, AppChoices: https://youradchoices.com/appchoices.
Your browser. Most browsers offer a Do Not Track setting, and some support Global Privacy Control. This site does not currently respond to either signal. Use the tools above instead.
How long we keep information
We retain customer and project information as long as necessary to serve you, honor our workmanship warranty, and meet legal and accounting obligations. We keep form submissions that do not lead to a project for as long as they may still be useful in answering your inquiry.
We keep signed rental agreements, signature records, and payment records with the rental’s records for as long as needed to honor the agreement and meet legal and accounting obligations. Newsletter subscriber information is kept until you unsubscribe.
Security
We take reasonable measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
You may unsubscribe from our newsletter at any time using the link in any newsletter email.
You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us at the address below. We will respond within a reasonable time.
Children
This website is not directed to children under 13, and we do not knowingly collect information from them.
Changes
We may update this policy. The effective date above reflects the most recent revision.
Contact
Bucktooth Handyman Co.
60 25th St NW, Suite 2-200
Cleveland, TN 37311
info@bucktoothhandyman.com
423-582-7730