Workmanship Warranty & Homeowner Care
Two-Year Limited Workmanship Warranty
If something we installed or repaired fails because of how we did it, we come back and make it right. That’s the whole idea. Everything below is the detail — what that covers, what it doesn’t, and what to do if you think something’s wrong.
If We Did It Wrong, We Fix It
The warranty covers work that fails because of how we performed it, for two years from the date the project is completed and final payment is made.
It covers labor and workmanship. Materials and products carry their manufacturer’s warranty — more on that below.
In practice that looks like:
- Something we installed comes loose because it wasn’t secured properly
- A repair fails because the method wasn’t executed correctly
- Something doesn’t function the way we said it would, because of an installation error
- Finished work doesn’t match what the approved estimate described
If any of that happens, call us. We’ll come look, and if it’s ours, we’ll correct it.
What “correct it” means: adjustment, repair, reinstallation, or replacement of the affected work — whichever actually solves the problem. We’ll determine the right method and materials, and the remedy covers the affected work rather than the whole project.
The Distinction That Matters
Almost every warranty question comes down to one thing: did the work fail, or does the house need maintenance?
Both are normal. They’re just different, and knowing which one you’re looking at saves everybody a phone call.
Probably a workmanship concern
- Something we installed came loose or shifted, and nothing hit it
- A repair we made stopped holding, in normal use
- Something isn’t functioning the way we said it would
- The finished work doesn’t match what the estimate described
Probably normal home care
- Caulk needs replacing after a few seasons
- Paint needs touching up
- Trim gaps open and close with the weather
- A door that fit fine in January binds a little in July
- Wood checks, cups, or changes color as it ages
- Something needs cleaning, tightening, lubricating, or a new battery
When you’re not sure, call. That’s a better use of your time than deciding on your own — and if it’s on our side of the line, we’d rather know.
Wood, Weather, and Movement
Worth explaining, because it accounts for more calls than anything else.
Houses move. Materials expand in humidity and contract when it’s dry, and Southeast Tennessee gives them plenty of both. Trim develops hairline gaps at joints. Doors that swung freely in winter bind a little in August. Caulk lines open.
That isn’t a failure. That’s a house behaving like a house — and it’s why caulking and touch-up are recurring maintenance rather than one-time fixes.
Natural and pressure-treated wood does more of it than most materials — checking, minor cupping, raised grain, color change over time. Pressure-treated lumber in particular arrives wet and dries out over the first season, which is when most of its movement happens.
We’ll build to allow for it. But we can’t stop wood from being wood, and a warranty that claimed otherwise wouldn’t be honest.
Two More Things We Guarantee
No Change Orders Without Your Approval
The price on your approved estimate is the price you pay. The only exception is a genuinely concealed condition — something inside a wall, beneath flooring, or underground that couldn’t reasonably have been found during the walkthrough. If we hit one, we stop, explain it, discuss the options, and put any additional work in writing before we start it.
The Assembly Guarantee
If our craftsman damages an item or a part while assembling it, we replace the damaged part or the item at no cost to you, and we finish the assembly at no extra charge.
Furniture and equipment assembly is a lot of what we do, and the thing people quietly worry about is a scratched panel or a stripped fitting on something they just bought. That one’s on us.
Your Belongings During the Work
We take reasonable care with furniture, artwork, electronics, appliances, and everything else in the work area — drop cloths, covering, and moving what needs moving.
Before we start, please move or secure anything valuable, fragile, sentimental, or irreplaceable. Not because we expect a problem, but because some things shouldn’t be in a work zone at all, and you know which ones those are better than we do.
If you’d like us to move furniture or contents, we can — it may add labor to the estimate. And while we take every reasonable precaution, we aren’t able to take responsibility for items left in the work area or not secured beforehand.
What It Doesn’t Cover
Said plainly, so nobody discovers it during a problem.
Products and materials carry the manufacturer’s warranty, not ours. Our warranty covers our installation. If a faucet you bought fails in eight months, that’s between you and the manufacturer — though we’ll help you work out which it is, and help with the paperwork where we can.
Anything you supplied — we warrant how we installed it, not the item itself.
Normal wear, aging, settling, and seasonal movement — see above.
Missed maintenance, when the lack of it caused or contributed to the problem.
Damage from outside the work — impact, accidents, weather, water intrusion, pests, or work someone else performed.
Conditions that were already there and that nobody could reasonably have found during the walkthrough.
Work outside the approved estimate. If it wasn’t in the written scope, it isn’t in the warranty. Verbal conversations and observations don’t create coverage.
This isn’t the complete legal list — the customer agreement is the binding document. It’s the honest summary of what comes up.
Register Your Products
Worth two minutes when the project ends.
Manufacturer warranties on faucets, fixtures, appliances, and materials often require registration within a set window. Miss it and the coverage may not apply.
We’ll hand over whatever documentation we have. Registering it is yours to do, along with keeping receipts, serial numbers, and the confirmation.
If Something Isn’t Right
Call us first. 423-582-7730 — or send a message.
Tell us your name, the property address, what you’re seeing, and roughly when you noticed it. Photos help a lot.
What happens next: we review it, and if we need to see it in person, we come look. Then we tell you what we found and what we recommend — whether it’s covered or not.
One important thing
Give us the chance to look before hiring someone else.
If another contractor repairs it first, we usually can’t determine what caused it, and the warranty on that work may no longer apply. We’re also not able to reimburse work we didn’t authorize in writing beforehand.
The exception is an emergency. If something needs immediate action to protect people or property, do what you have to do — take photos if you can, keep the materials, and call us as soon as it’s practical.
Who It Applies To
The warranty covers the original customer and the property in the approved agreement. It isn’t transferable to a new owner unless we approve that in writing.
Coverage assumes the project was completed and final payment made — that’s what starts the two years — plus reasonable maintenance, notice within the warranty period, and access for us to look at it.
The Short Version
We stand behind our work for two years. If it failed because of how we did it, we fix it. If it’s the house doing normal house things, we’ll tell you that honestly — and usually tell you how to handle it.
Either way, call us. We’d rather hear about it.
Your To-Do List Has Waited Long Enough.
From a single repair to a full refresh, we’ll walk your project, answer your questions, and put it in writing.